As soon as you arrive at our service center, you will find a difference in our customer experience…an approach to service that centers on YOU. For over 50 years, Matthews Buses has refined our systems, providing you not only the highest quality Thomas Built Buses, but a service experience SECOND TO NONE!
What is Platinum Support?
Initiated by Thomas Built Buses, the Platinum Support program focuses on implementing lean concepts to continuously improve the customer experience. In order to be certified as a Platinum Support Provider, the dealer must meet 123 criteria in two dozen different areas, all certified by an independent third party and sustained by weekly audits.
Better “Up Time” For You
Platinum Support designation is reserved for those dealers that have implemented the processes, team training and systems to deliver a repair estimate within 24 hours of dropoff. Our technicians work wih your needs in mind: a sense of urgency and commitment to get you back on the road quickly.